Introduction

StoneGroves ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stonegroves.sbs (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on the Website
  • Express an interest in obtaining information about us or our products and services
  • Participate in activities on the Website (such as posting comments in our blog or entering competitions or giveaways)
  • Book appointments or request services
  • Contact us via email, social media, or other means

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Billing information (if applicable)
  • Skin type, allergies, or other health information relevant to providing our services
  • Photographs (if you provide them for consultation purposes)
  • Social media handles
  • Any other information you choose to provide

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:

  • Your IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view on our Website
  • Time spent on those pages
  • Links you click
  • Other browsing data

We may also collect information about your interactions with our emails, including whether you have opened, clicked on, or forwarded them.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Essential cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
  • Analytical/performance cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Website. This helps us to improve the way our Website works.
  • Functionality cookies: These are used to recognize you when you return to our Website. This enables us to personalize our content for you and remember your preferences.
  • Targeting cookies: These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We may use this information to make our Website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our Website and services
  • Process and complete transactions, and send related information including confirmations and appointment reminders
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Monitor and analyze trends, usage, and activities in connection with our Website and services
  • Personalize your experience on our Website
  • Improve our marketing and promotional efforts
  • Develop and improve our products and services
  • Comply with our legal obligations
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Third-Party Websites

Our Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Website.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Children's Privacy

Our Website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact information provided below.

Your Rights Regarding Your Information

Access, Correction, and Deletion

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us using the contact information provided below.

Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still need to send you service-related emails that are necessary for the administration and use of your account.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

StoneGroves
5 David Lodge
Bellborough, DE15 9DU
United Kingdom
Phone: +44 509 484 6244
Email: [email protected]

Last Updated: May 1, 2024